• Region:
  • Europe
  • Industry:
  • Banking/FSI
  • Solution Type:
  • Backup/Data Protection
  • Cloud Computing
  • Cloud Security
  • Data Analytics
  • Digital Transformation

Accenture Case Study: AXA: Insurance Claims in the Cloud

A call for change

Industry-leading automation

Digital technologies—including cloud platforms—are critical in the highly competitive property and casualty insurance sector. Yet strict regulations, security threats and the burden of legacy claims systems deter many providers from making the move. For AXA, the largest insurer in Belgium, the benefits of a cloud migration far outweighed the risks. With Accenture’s help, it implemented the Guidewire ClaimCenter claims management system and sought ways to make the most of the new technology.

When tech meets human ingenuity

Digital vision comes to life

AXA and Accenture developed a roadmap for a re-imagined claims function with Guidewire ClaimCenter as the centrepiece. Together, they rolled out the new system in a phased approach. To deliver greater agility and control costs, the joint team migrated the system to Amazon Web Services (AWS), while adding new features and automated workflows to its capabilities. The transition of the new claims capabilities to the AWS architecture was expected to take 12 months; AXA and Accenture completed the AWS setup and migration in just nine.

A valuable difference

Next-generation claims capability

AXA’s digital claims transformation created a new and highly responsive experience. Automated features and more than 100 intuitive Application Programming Interfaces (APIs) in production have reduced claims registration and settlement times. In addition to improved customer service, the cloud environment introduced a new level of agility and cost transparency. Speed is also a critical benefit of the new digital solution—AXA can provision new computing environments in just minutes. In all these ways, AXA and Accenture have created a next-generation claims capability that better meets customers’ needs and supports AXA’s vision for growth.